How we help

Universities

We like to get to know you, to meet and discuss your requirements and understand how we are best able to work with you to evolve a training strategy that will produce the results you need.

Our wide range of courses cover many subject areas some examples of which are;

To better explain how we work, here is how we have created our popular Customer Service training for Universities:

Higher student fees means an increased student (and parent) expectation of good customer service.

Red Door Coaching and Training have a strong track record in assisting organisations to improve their customer service. Our approach to this is from a retail background where customer focus is paramount. Our significant experience of working for Marks and Spencer for 25 Years has enabled us to create tailored products that enable Universities to make needed improvements in an increasingly competitive environment. We provide an invaluable insight of how to truly look after your customer.

We support University staff to understand and deliver excellent service by making the customer the key. Our workshops clarify people’s understanding of excellent service throughout the University:

  • What it is and why it’s important to the University
  • How to provide it and how everyone can play their part in delivering this
  • Everyone gets the opportunity to reflect on their own service and what ‘good’ looks like
  • Participants are encouraged to come into work with a positive attitude and continue to make the right choices throughout their day

University training testimonials

On behalf of my team and I, thank you so much for facilitating Friday’s session on personality preferences. Everyone enjoyed themselves and thought the morning was interesting, fun and insightful.

We look forward to working with you again in the future.

Best wishes.

Jane

Jane Coles

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In 2017 the University of Bristol started moving office-based staff to agile working. This involved managing teams by outcomes and we commissioned Red Door to deliver training to our managers on this. We have had very positive feedback from delegates, who reported that the training helped them plan for this...

Sue Clyne
Head of OD, University of Bristol

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Comments following a bespoke workshop on telephone communication for the PA Team at University of Exeter.

PA Team
Exeter University

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